Accessibility help

Page content: Listen function | Adobe PDF | Word | Excel | Powerpoint | ZIP

Access to some files on our site may require the installation of the following free plug-ins and viewers. Icons shown below are used throughout t he site to indicate the file format.

How to use the Listen function

ReadSpeaker allows the text on the website to be read out loud to you. It provides you assistance if you have trouble reading text online. By having the text read out loud to you, you can understand the information on the website more easily. This makes the website more accessible and more pleasant to visit. As a user you don't have to download anything.

For instructions and more information see How to use the Listen function.

PDF icon Adobe PDF

Adobe PDF is a universal file format that retains all the elements of a printed document as an electronic image that can be viewed, navigated, forwarded to others, or printed exactly as it appears on screen, using the free Adobe Acrobat Reader software.

Accessible (tagged) PDFs
Tagged or accessible PDFs are more easily read using adaptive technologies. To request a copy of a tagged PDF, contact General website enquiries or complete the form below:

(please use exact wording of document, as it appears on the web page)

(Address of the page where the document you require is located. Appears in the 'Address' or 'Location' field in your browser window)
Reason for request:
Your Email Address:
Please provide any further details here:
(Additional URL's & document titles)

Converting a PDF to text
A conversion service offered by Adobe that will convert to text Adobe PDF files that are in English and most West European languages. Visit:

Still experiencing difficulties with PDF?
Please send the details of your request to General website enquiries.

Word icon Microsoft Word

Links indicated by the Word icon will open the document using the word processing package you have loaded on your computer.
With the free Microsoft Word Viewer 97/2000, if you do not have Word you can open and view Word documents within your browser.

Excel icon Microsoft Excel

Links indicated by the Excel icon will open the document if you have Excel installed.
With the free Excel Viewer 2003 you can open, view, and print Excel workbooks, even if you don't have Excel installed. You can also copy data from Excel Viewer 2003 to another program.

Powerpoint icon Microsoft PowerPoint

Links indicated by the PowerPoint icon will open as a slideshow if you have PowerPoint installed.
With the free PowerPoint Viewer, if you do not have Microsoft PowerPoint you can view PowerPoint 95, 97, 2000, and 2002 presentations.

ZIP icon ZIP files

ZIP files are 'archives' used for storing or distributing files and can contain one or more files which are usually compressed to save space. ZIP files make it easy to group files and make transporting and copying these files faster.

Links indicated by the ZIP icon will launch an expansion utility if you have one installed.
You can download the expansion utility appropriate to your operating system (PC or Mac):